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Golf Retail Associate

Yellowstone Club | Big Sky MT 59716 USA | Full Time, Seasonal | Posted: 10/23/2019

Job Descriptiontop

 

JOB DESCRIPTION

Job Title:

Golf Retail Associate

Department:

Golf Operations

Position Type:

Seasonal

Status:

Full-time

FLSA Status:

Non-Exempt

Expected Work Hours:

40+

Reports to:

Golf Shop Supervisor

OT Expected:

Yes

Supervises:

None

Driving Required:

¨  Club Vehicle           Personal Car for Club Business                    No Driving Required

Updated:

January 2018

Reviewed By:

 

 

Purpose: The purpose of the Golf Retail Associate is to assist in providing product knowledge and sales support to Members and guest with Yellowstone Club’s standards and expectations.

 

Supervisory Responsibilities

Directly or indirectly supervises employees; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Major Responsibilities

  • Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
  • Maintain a favorable working relationship with all Club employees to foster and promote a positive working environment.

 

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Utilize the elevated levels of sales and service to maximize sales performance.
  • Demonstrate an in-depth knowledge of the merchandise.
  • Provide the highest level of customer service.
  • Keep selling floor and merchandise neat, organized and stocked.
  • Assist in the maintenance of all inventories in the stockroom and on the selling floor.
  • Properly execute all relevant register functions.
  • Assist will requests for tee times and reservations.
  • Ensure merchandise is neat, clean and pressed for presentation in the Golf Shop to the Club’s standards.

 

Other Duties and Responsibilities

  • Assist in preparing attractive and creative in-store displays and visual merchandising.
  • Utilize information technology to record sales figures, for data analysis and forward planning.
  • Handle Member and guest questions, complaints, and issues.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
  • Meet departmental productivity, organization, punctuality/attendance and consistency standards.
  • Maintain a positive and respectful attitude.
  • Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
  • Maintain privacy of our Members at all time.
  • Maintain a clean and neat appearance at all times.
  • Communicate regularly and effectively with all employees, supervisors, managers and directors.
  • Perform work in a safe and high quality manner.
  • Project a favorable image of Yellowstone Club to Members and guests at all times.
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
  • Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

 

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Experience/Education Required

High school diploma, GED or vocational training or job-related course work; One to two years’ experience in customer service; Strong verbal/written communication, interpersonal, and analytical skills; Previous cash handling experience; Ability to interact and maintain positive relationships with Members, guests, co-workers, and management.

 

    Experience/Education Preferred

Experience in the golf industry.

 

Certificates & Licenses

Valid State Driver’s License

 

     Computer Skills

Microsoft Office suite; Relevant POS system experience.

 

    Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

 

    Math Ability

Able to perform complex math calculations and spreadsheets.

 

 

 

 

    Reasoning Ability

Ability to solve problems and/or know when it is necessary to get a higher level employee involved.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in heat, extreme cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer. The employee is occasionally required to lift up to 30 pounds. The employee is constantly required to walk, stand, stoop, bend, twist, reach and work with hands and arms. The employee is constantly required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: reading product information guides, price tags, labels, etc.. Preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.

Job Detailstop

Location Big Sky, MT, 59716, USA
Categories Management/Administration/Operations,Merchandising/Retail

Location Maptop

Contact Informationtop

Contact Name Drew Glover
How to apply Applications are no longer accepted for this job posting.
Primary Phone 6188394730
Job Code 230398