Job Description –Assistant Golf Professional

Hacienda Golf Club, La Habra Heights, CA

Overall job purpose:

Under the direction of the Head Golf Professional, to work in the golf shop providing excellent customer service at all times, giving advice and selling products and services, taking responsibility for the golf shop being tidy and professionally presented at all times, proactively promoting and merchandising the stock, stock control and where required, assisting with the ordering of stock and services.  Organize and deliver coaching for individuals and groups, assist in organizing and running competitions, perform club fitting, and manage outside services.

Key responsibilities:

The following are the duties that the Assistant Professional will carry out under the direction of the Head Golf Professional in accordance with the Hacienda Employee Handbook.

Operations

• To carry out opening and closing procedures following standard operative expectation for POS reconciliation, site security, etc.
• To welcome members and guests, collect fees and process charges in line with club expectations, including shop purchases and guest fees.
• To be a good steward assuring guests are welcomed according to their member expectations including name on guest locker, introduction to the facility, etc.
• To assist in organizing and running tournaments, and other events, to help make them a success, in line with club expectations.
• To organize and train fellow professionals in the operations of the junior golf program.

Teaching

• Promote and manage the extensive junior golf program that runs eight months out of the year.
• To organize and deliver effective coaching for individuals and groups, ensuring that participants’ needs are identified, coaching sessions are planned and delivered to develop participants’ performance and effectiveness of sessions is evaluated and reviewed.

Retailing

• To supervise the daily operation of the golf shop under the direction of the Head Professional.
• To offer specialist advice using product knowledge, recommend products and services to meet member and guest requirements.
• To ensure that the golf shop is clean, orderly, well-stocked and professionally presented at all times.
• To assist in organizing promotions to stimulate golf shop sales.
• To assist with stock control and ordering, pricing and bar-coding.
• To follow all established shop procedures, including those for payment processing, handling, member complaints, opening and closing, Health and Safety, Security, etc.

People

• To promote positive member and guest relations, supporting staff as needed.
• Under the guidance of the Head Professional, to provide orientation and induction training for new staff.
• To establish and maintain effective working relationships with other employees, Club officials, members, guests and visitors.

Qualifications and Experience:

• PGA or LPGA Class A member, and if not must want to espire to become one. 
• If PGA Class A – Develop a high level of appropriate Personal and Professional development (CPD) reflective of current and/or future role responsibilities.
• Strong product knowledge.
• Current First aid certificate.
• Knowledge of Rules of Golf and Tournament Organization.