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Description:
The Assistant Golf Professional, PGA Level II (minimum requirement) will
provide the highest quality of service to the membership that is possible.
The position of Assistant Golf Professional at Annandale Golf Club is one of
prestige that carries much responsibility. First on the list of
responsibilities is to provide the highest quality of service to the
membership that is possible; therefore Private Club Experience only will be
considered.
The term Service to the membership is separated into categories and generally
defined below.
- Supervising Tournaments
- Playing golf with the Membership.
- Aggressive promotion of all golfing activities within
the membership.
- Will coordinate all aspects of at least one of the Annandale’s
Women’s Golf Organizations to elevate the reputation of the staff within
AGC.
- Present the Pro Shop as a high-caliber retail
environment. You are responsible for displays, pricing and store
presentation.
- Assist in the management of golf tournaments and the
Golf Shop as needed.
- Report directly to the Senior Golf Professional all
issues that are pertinent to maintaining the smooth operation of the
club. In the absence of the Senior Golf Professional or Head Golf
Professional, report directly to the General Manager.
- Always maintain a professional stature as it relates
to being an employee of Annandale Golf Club. How you conduct yourself on
and off the premises (e.g. throwing a club in a tournament, the use of
Twitter, Facebook etc.) is a direct reflection on Annandale.
- Communicate on a daily basis any desired changes in
the golf operation. You are a vital part of the operation and your ideas
can directly affect our success.
PGA Golf Professional/Apprentice
Duties Defined:
- The Assistant Professional is expected to stay on
his/her game through periodic practice and playing. When time permits
and with approval of the Head Golf Professional, you are to participate
with members in local games or events. Participation in sectional events
should be reviewed with the Head Golf Pro. in advance of the closing
deadline for entry.
- To provide private, clinic and golf school
instruction to meet the needs of players with various playing abilities
and needs.
- To coordinate all aspects of Annandale’s junior golf
program and its instruction. Maintain files, E-mail numbers, monthly
mailings, booklets, etc.
- Assist in the management of golf tournaments and the
golf shop as needed.
- Report directly to the Head Golf Professional all
issues that are pertinent to maintaining the smooth operation of the
club. In the absence of the Senior Golf Professional or Head Golf
Professional, report directly to the General Manager.
- Always maintain a professional stature as it relates
to being an employee of Annandale Golf Club. How you conduct yourself on
and off the premises (e.g. throwing a club in a tournament) is a direct
reflection on Annandale.
- Communicate daily any desired changes in the golf
operation. You are a vital part of the operation and your ideas can
directly affect our success.
Greet every member and guest as
they arrive with a smile and Good Morning, Good Afternoon or Good Evening-
Welcome them and their guests to Annandale and wish them a great day. The use
of names is extremely important. Make sure they leave with a positive
experience.
- Be service oriented and have a sense of urgency. No
request is too small or too large.
- Address all members/guests as Mr. or Mrs. with the
use of their last names. Always use yes sir and yes ma'am. Demonstrate
heart felt caring and respect for all, especially your coworkers and
direct reports.
- Anticipate member and guest needs to the best of your
ability.
- Handle any member complaints or problems as they
arise. Keep the Head Golf Pro. informed.
- Be very visible. If a member needs anything, they
should be able to find you without a problem.
- Be knowledgeable of the entire golf operation. Meet
the deadlines for your direct reports.
- Keep a clean work environment.
- Conduct yourself in a professional manner both at and
away from the club.
Golf Shop Operations
- Offer a wide selection of goods and services for a
large diverse membership and manage your team to these initiatives.
- Deliver a consistent approach to the administration
of our tournament program
- Execute daily a professional, courteous approach to
conducting business that leads to maximum operating results.
Manage the golf courses as it
relates to pace of play and the starting of play, to deliver an outstanding
golf experience.
- Fulfill the needs of the membership as expeditiously
and as courteously as possible.
- Fulfill the requirements set for in the annual
budget.
- Manage the starters to a high standard. Use the play
sheets to validate all charges and activity
- Teach your team the importance of verifying all that
goes on at the courses.
- Review the practices of your team to validate that
the rules of Annandale are being administered appropriately.
- Coach your starters and marshals on the standards for
behavior and the expectations of the club as it relates to guest
activity.
- Constantly coordinate the reservation lists with your
team to maximize course utilization and limit membership frustration
- Train the inside team how to account for those not
registered for the day.
- Verify that your team is keeping all the AGC reports
up to date.
- Supervise your team to elevate the services at Annandale
Golf Club.
Requirements:
College Degree
Customer Service Experience
LPGA/PGA Level II Minimum Preferred
Annandale Golf Club is an equal opportunity employer who embraces diversity and does not discriminate on the basis of age, color, creed, disability, national origin, race, religion, sex, or sexual orientation. EOE/M/F/D/V/SO
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