General Purpose: To assist the Director of Retail in providing a quality shopping experience at Northwood Club’s Golf Pro Shop. To promote golf programs and assists with shop inventory, sales and maintenance.

Essential Duties:

• Greet and assist members and guests as they enter the golf shop.
• Manage special orders and invoicing.
• Assist in buying for a single store location doing $1.6 million in retail sales, with room to grow.
• Monitor and manage inventory levels.
• Develop and grow corporate merchandise sales.
• Manage and promote use of e-commerce website.
• Ensure shop is ready for operation and remains in good order throughout the day. Cleanliness and organization of all displays.
• Have knowledge on club activities, policies, and hours. Understand club operations in order to assist members with questions.
• Assist the golf operations team manage the golf shop.
• Answer all phone calls in a courteous and professional manner, may include golf operation needs.
• Assist with managing traffic in a high paced environment.

Job Knowledge, Skill, and Ability Preferences:

• Strong personal and customer service skills, excellent communication.
• Organization and strong attention to details and accuracy are critical.
• Familiar and able to create promotional content through social media.
• Knowledge of sales and marketing techniques.
• Computer skills to include excel, word, and outlook. Northstar preferred but not required.