Purpose:  The purpose of the Outside Services Attendant is to provide assistance and knowledge for all aspects of Golf Operations while providing members and their guests with the highest level of customer service and aesthetics through organization and tidiness.

Major Responsibilities

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set-up and ensure the cleanliness, organization and upkeep of the golf course driving range.
• Assist in the set-up, maintenance and breakdown of the golf cart staging area.
• Approach all encounters with Club Members, guests, and fellow employees in a gracious, attentive, courteous and service-oriented manner.
• Respect all Members privacy, perspective, priorities, time and resources.
• Prep and maintain the equipment (including power carts and rental clubs) and work areas are cleaned and maintained to a high standard.

Other Duties and Responsibilities 

• Ensure that all golf equipment is in good, safe working condition, to ensure the safe and efficient operation.
• Assist in maintaining a tracking system for the power cart fleet including, usage, maintenance and proper rotation.
• Ensure the safe and efficient operation of the range machine and picker and to ensure that golfers receive friendly and efficient guest service.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
  • Meet departmental productivity, organization, punctuality/attendance and consistency standards.
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times. 
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Experience/Education Required

High school diploma, GED or vocational training or job-related course work; One to two years’ experience in customer service; Strong verbal communication skills.

Experience/Education Preferred

Knowledge in the game of golf; Knowledge in all facets of the Golf Industry.

Certificates & Licenses

Valid State Driver’s License

Computer Skills

Basic Understanding of Jonas POS; Basic understanding of Microsoft Office.

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly. 

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk and/or hear. The employee is constantly required to stand and walk, climb or balance and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also required to have visual acuity to perform an activity such as but not limited to: preparing and analyzing data and figures, reading plans and project related materials, visual inspection involving property maintenance, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position.