ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Supervise and manage the total golf operations in a professional and efficient manner in the absence of the Director of Golf. Supervise, schedule and train golf shop personnel and outside services.

1. 2.      Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.

1. 3.      Maintain control of the tee sheet, including walkups and pairings.  Collect all guests’ fees while charging according to the daily rate.

1. 4.      Respond to inquiries and make tee-times for Members and guests both in person and on the phone.  Converse with Members and guests in a friendly manner. Provide excellent customer services, professional advice and assistance to all patrons. Focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.

1. Organize and promote all Club Tournaments and other special events/functions at the Club. Manage the handicap program.

1. Assist in selling and managing tournaments and outings.

1. Assist in the purchasing, receipt, display, inventory, control, promotion and sales of merchandise.

1. 8.      Provide golf instruction and clinics that are consistent with instructional methods set in place by the ClubCorp Golf Academy policies and procedures. Provide professional instruction for Member/Guests as requested according to ClubCorp and PGA Standards.

1. 9.      Oversee all aspects of outside golf operations and staff to assure proper performance while following all daily procedures and policies (i.e. staging area, range, golf cart storage, etc.) including marshal/starters/course and golf shop attendants.

1. 10.  Promote the game of golf and promote the Club while maintaining a high level of professionalism and service. Be informed on, and promote all club activities and services.

1. 11.  Develop relationships with Members by participating in events and one on one, including playing golf, as approved by management.

1. Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.).  Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures. 

1. Manage the total operation of the practice facility.

1. 14.  Take care of all return merchandise and issuing proper credit to customer.

1. 15.  Perform close of business functions following guidelines and procedures established by the Club.

1. 16.  Note that daily assignments is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).

1. 17.  Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed.  Be aware of team members and the environment and participate as a member of the team.

1. 18.  Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

1. Manage the club repair business.

1. Assist in planning and budgeting for the golf operations.

         1. Conduct oneself in a professional manner and maintain a professional image at all times.